Senior Communication Systems Architect - (Hybrid Eligible)

Requisition Id 14069 

Due to the security clearance requirements of this position, US citizenship is required for consideration.

Overview:  

We are hiring a Senior Communications Architect to focus on designing, implementing, managing, and optimizing communication systems within our organization. This role requires a deep understanding of networking principles combined with extensive experience in Voice over Internet Protocol (VoIP) technologies. The ideal candidate will be responsible for ensuring the reliability, scalability, and security of our communication infrastructure, including telephone systems, cellular distributed antenna systems, and cellular contracts. This position resides in the Enterprise Operations group of the Digital Services Infrastructure & Operations group in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 7,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities: 

• Design and Architecture: Develop and implement comprehensive communication architectures that align with organizational goals. Ensure that systems are robust, scalable, and able to meet current and future communication needs.
• Networking Expertise: Leverage a strong background in networking to troubleshoot, optimize, and enhance network performance specifically for VoIP applications. Work closely with network engineers to ensure seamless integration of communication systems.
• VoIP Implementation: Lead the deployment and configuration of VoIP systems, including SIP trunking, PBX solutions, and related technologies. Ensure high-quality voice services and reliability across all platforms.
• Liaison with DOE and other sites: Interface with DOE and other DOE sites in Oak Ridge to ensure ORNL needs being met via the DOE Telecommunications Prime contract.  Maintain purchase orders for DOE provided telecom services.
• Manage External circuits: Coordinate with ORNL end users and telecom carriers for dedicated data circuits terminating at ORNL. Coordinate with fiber techs to extend circuits to final demarcation points within ORNL. Coordinate site access for telecom carrier personnel. Obtain quotes and order circuits from carriers for circuits funded by ORNL. Maintain database of circuits and ensure circuit costs are charged to appropriate end user org.
• Collaboration and Integration: Collaborate with cross-functional teams to integrate communication solutions with existing IT infrastructure and applications. Develop strategies for effective communication across various departments.
• Additional areas of responsibility include Cellular Distributed Antenna Systems, managing cellular contracts, radio frequency management, security and compliance, documentation and reporting, and training and support.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, computer engineering, information technology, information systems, telecommunications, business, or a related field of study and eight (8) to twelve (12) years of aligned professional experience is required for consideration. An overall combination of equivalent education and experience may be considered.

• At least five (5) years of communications architecture experience focused on VoIP technologies. A strong background in networking is also essential.
• Proficiency in VoIP protocols (SIP, RTP, etc.) and technologies.
• In-depth knowledge of networking concepts (LAN/WAN, QoS, firewalls, etc.).
• Experience with network monitoring tools and VoIP management software.
• Familiarity with cloud-based communication solutions is an advantage.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Qualifications:

• CCNP and/or Avaya Certified Implementation Specialist certifications are heavily desired. 

Special Requirements:  

• Visa sponsorship is not available for this position. 
• This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program. 

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

This position is located in Oak Ridge, Tennessee and requires onsite presence.  We offer a flexible work environment that supports both the organization and the employee.  A hybrid/onsite working arrangement may be available with this position, which provides flexibility to work periodically from your home, while reporting onsite to the Oak Ridge, Tennessee location on a weekly and regular basis.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.