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HPC Engineer, User Assistance- Production Systems

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Date: Nov 9, 2020

Location: Knoxville, TN, US, 37922

Company: Oak Ridge National Laboratory

Requisition Id 4228 

 

The Organization

 

The National Center for Computational Sciences (NCCS) provides state-of-the-art computational and data science infrastructure for technical and scientific professionals to accelerate scientific discovery and engineering advances across a broadrange of disciplines. As an important part of the broader High-Performance Computing (HPC) infrastructure, the division also hosts the Oak Ridge Leadership Computing Facility (OLCF), a Department of Energy Office of Science User Facility.

 

The Team

 

The User Assistance – Production Systems Group provides technical support, training, documentation and tools to NCCS users for systems that have entered full user operations.

 

 

Major Duties and Responsibilities 

 

The role comprises the following primary functions:

  • Take technical ownership of user reported problems and provide hands-on support for scientific applications and libraries and users of high performance computing systems and clusters.
  • Compile and debug large science and engineering applications.
  • Identify and resolve system-level bugs in conjunction with other technical staff.
  • Work with vendors to resolve issues and implement changes as necessary.
  • Install third-party software applications and tools and provide documentation for usage.
  • Develop and execute system tests to ensure newly deployed systems can support user workloads. 
  • Proactively ensure that users have up-to-date information about the system, including any changes and their impact on the users. HPC User Support staff are very involved in researching and developing documentation  and reference material during system early-use and upgrade phases, as well as maintaining them throughout system operation.
  • Participate in the development, maintenance, and delivery of training and outreach materials to users.
  • Respond to general administrative questions (e.g., system status, requests for accessor special accommodation, etc)
  • Implement special projects as requested (e.g., metrics, cyber security, policy discussions). 

 

Basic Requirements

 

  • A Bachelor’s degree in computer science or related field and 2+ years of relevant experience.
  • 1+ years of experience providing user support
  • Practical experience with multiple programming languages and technologies including several of the following:
      • Fortran
      • C
      • C++
      • Perl
      • Python
      • Shell scripting (e.g., bash, ksh, etc.) in a Linux or Unix environment 

 

Preferred Qualifications

 

  • Experience building and installing scientific software and other 3rd party software applications on HPC systems
  • Experience with HPC schedulers and resource managers
  • Experience executing scientific software on HPC systems
  • Experience writing user documentation
  • Experience developing and delivering training for users
  • Strong technical and analytical skills
  • Strong verbal and written communication skills
  • Maintains the highest level of professionalism at all times when interacting with internal and external customers
  • Demonstrates a high-energy, positive attitude and commitment to quality customer service
  • Contributes to a positive team environment within the center by demonstrating a strong work ethic, effectively communicating with others, and proactively anticipating center and user needs
  • Experience coordinating and running support teams
  • Understanding of the requirements of a DOE, DoD, and/or NSF HPC center

 

Special Requirement

This position requires access to technology that is subject to export control requirements. Successful candidates must be qualified for such access without an export control license.

 

Relocation 

 

UT-Battelle offers a generous relocation package to ease the transition process. Domestic and international relocation assistance is available for this position.

For more information about our benefits, working here, and living here, visit the “About” tab at jobs.ornl.gov.

 

 

 

 

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.


If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.


ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.


Nearest Major Market: Knoxville