Associate IT Technologist

Requisition Id 14296 

Overview:

We are hiring an IT Technologist who will contribute to end user support on over ten thousand Windows/Macintosh/Linux computers and mobile devices throughout ORNL. This position resides in the Client and Service Management group of the Digital Services Infrastructure & Operations division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

The IT Technologist will work across a broad range of technologies including multiple areas of the business to address incidents, problems and requests. Responsibilities include answering and resolving contacts made to IT via phone, email, instant message, or in person and explaining solutions in technical and nontechnical terms. This position will also serve as a main point of contact for ORNL IT services and will deliver the full range of IT support services. These services include supporting: Operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on ORNL desktop systems. Responsibilities include configuring, troubleshooting, and modifying computing systems; resolving issues with operating systems and applications; proactively solving problems as part of a team; and training new IT staff on operations at ORNL.

Major Duties/Responsibilities: 

• Supporting the acquisition, configuration, preparation, and delivery of computing standards to current ORNL staff and new employees.

• Addressing questions and providing assistance related to the purchase of computing equipment or related accessories.

• Supporting iOS and mobile devices (including ordering, assignment of devices to staff, etc.)

• Contributing to Knowledge Base articles by authoring, editing, or sharing with users when appropriate.

• Addressing other tasks that may be administrative in nature in support of IT.

• Performing other related duties as required.

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• An Associates degree in technology or a similarly related field of study and two (2) to four (4) years of aligned experience is required for consideration.

• Minimum of one year of experience working in an Information Technology organization

• Ability to handle and adapt to changing priorities and tasks and while multitasking on different various objectives

• Friendly presence and helpful attitude, excellent interpersonal skills, and ability to work well with others in a team environment

• Demonstrated proficiency in Microsoft Office and Windows-based applications.

• Ability to communicate clearly to technical staff and end-users either in-person, over the phone, or in writing.

• Willingness to share knowledge and mentor less-experienced personnel

• Create and review Knowledge Base articles for the group

• Ability to work with minimal direct supervision.

Preferred Qualifications:

• An Associates degree and three years directly related experience supporting IT initiatives.

• Knowledge of ORNL practices, policies, and procedures

• Knowledge of ORNL’s computing environment.

• Knowledge of the ServiceNow’s ITIL management system

• Knowledge and experience working with ORNL-supported software: e.g. Adobe; Entrust; etc.

• Familiarity and knowledge of ORNL’s IT systems, SBMS, and other processes to provide accurate guidance to customers

Special Requirements:  

• Q Clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

• Visa sponsorship: Visa sponsorship is not available for this position.  

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.