Audits and Assessments & Lessons Learned Program Manager/SME

Date: Sep 13, 2023

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 11617 


We are seeking an Audits and Assessments & Lessons Learned Program Manager/Subject Matter Expert (SME) who will as  Program Manager/SME for both the Assessment and Lessons Learned programs; including stewardship, training, standardization, and maturation.  This position resides in the Contractor Assurance group in the Office of Integrated Performance Management within the Laboratory Directors Office, at Oak Ridge National Laboratory (ORNL).  


As part of our team, you will…


Major Duties/Responsibilities: 

  • Maturation of ORNL Lead Assessor training and qualification program, standardization of assessment methodologies and tools, mentorship of lead assessors, coordination with the Department of Energy Oak Ridge National Laboratory Site Office (OSO) and stakeholders in development of an integrated assessment schedule, providing oversight and feedback of in-process assessments, and driving improvements to performance in terms of quality and timeliness.
  • Standardization of lessons learned templates and tools, mentorship of lessons learned generators, establishing a lessons learned network for targeted dissemination, providing oversight and feedback of in-process lessons learned, and driving improvements to performance in terms of quality and timeliness.
  • This role will integrate closely with Human Performance Improvement (HPI) SME to ensure ORNL lessons learned analyze and account for HPI elements. Process improvements in this space will integrate HPI elements and coordinate closely with the Regulatory Reporting SMEs to improve quality, efficiency, effectiveness, and timeliness.
  • A core component will be to refocus on the fundamentals of lessons learned; ensuring ORNL is effectively analyzing, responding, correcting, and learning from operational events/incidents. The SME will be available to complete/lead development and dissemination of impactful Lessons Learned.
  • Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.


Basic Qualifications:

  • A B.S. or B.A in business or technical discipline is required for this position.
  • A minimum of 8 years of experience with a B.S. or 7 Years of experience with advanced degree.
  • Previous experience in assessments, issues management, or lessons learned/operating experience.


Preferred Qualifications:

  • Excellent written and oral communication skills.
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.


Special Requirements:

Q clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.


Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.


Other benefits include: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Pet Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.




This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville