Computing Control Room Operator

Requisition Id 15695 

Overview:

We are seeking a mid-level Computing Control Room Operator who will focus on responding to upset conditions in the data centers. This position resides in the HPC Infrastructure Operations Group in the National Center for Computational Sciences (NCCS) Division of the Computing and Computational Sciences Directorate (CCSD) at Oak Ridge National Laboratory (ORNL).

Computing Control Room Operators will perform similar duties as those of a senior operator but will not have the in-depth knowledge and experience of a senior operator. Computing Control Room Operators will be mentored/trained by senior operators. Computing Control Room Operators will work independently after initial training but will be provided contact information of senior operators and center support staff to aid them with problem solving and operational questions.

Operators fulfill a valuable role for operations in multiple data centers. The following are highlights of the work that the operators perform. The list is not all-inclusive but demonstrates ORNL’s dependency upon the operators for center performance and reduced operational risks.

Major Duties/Responsibilities:

• The operators provide 24 hour per day response to upset conditions in the data centers. Operators are trained to the Computational Science Building Computer Center Operations Emergency Response Plan and Emergency Response Checklists. Upset events include water leaks, fire, power quality events, etc. Control Room Operators are trained to recognize an event, the correct action to minimize risk or remediate the hazard, safe shutdown of equipment, who to call, when to call, and will receive senior operator/center support staff help with how to efficiently return the center to normal operations after the event. It is also important to note that all events are not emergency events (example: loss of electrical power), but the staff still implements actions as described above.
• Monitors NCCS’s system that looks at the current operational status of NCCS systems. In the event of a problem/failure, Computing Control Room Operators notify the system admin, repair under system admins directions, or turn over the issue to the system admin.
• Make hourly rounds in the data center spaces and transformer rooms. Many of these rounds have led to identification of anomalies. Correcting the anomaly, or identifying the anomaly via email or log for further investigation is expected.
• Monitors daily access into the centers and monitors work performance when performing rounds. Notifies center manager about individuals requesting access or poor work practices observed.
• Works with the senior operators, center manager and the system admins to learn the Data Center Infrastructure Management (DCIM) system. Under guidance of a senior operator, perform an annual audit of assigned racks to ensure that the in-rack system match the DCIM information.
• Monitors other ORNL specific monitoring systems for system operational status. Report identified issues to senior operators or to system admins. Attempt repair under guidance from these individuals.
• Perform duties as ORNL after hours support for the ORNL Solution center. Call the identified on-call support staff to get assistance with resolving these problems.
• Manages the incoming freight and moves freight/hardware to the appropriate location. Notifies the freight owner of the arrival of their freight. This aspect is vital to correct property management and controlling property.
• Manages the excess or EPROP of unwanted hardware. Includes processing the excess request, tagging the equipment for pick-up, maintaining extra records that have been used to identify equipment excessed that the internal systems/processes did not excess correctly. Operators also coordinate excess property shipments from the facility.
• Prints and provides all labeling for connections and equipment.
• Maintains control of all hardware in accordance with SBMS requirements for media. Inventories, stores and requests pick-up. A cradle to grave approach to media control.
• Provide NCCS/OLFC user assistance with problems such as logging in, other types of access issues, etc. This role is prominent in the off-shift when the User Support Office is away.

Basic Qualifications:

• AS degree in Computer Science or related discipline and 5+ years of relevant IT experience or equivalent years of experience in lieu of degree.
• Ability to work a 12-hour rotating shift which will include shifts on 2 weekends per month.

Preferred Qualifications:

• Experience in operations in a large-scale data center.
• Excellent written and oral communication skills.
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

Visa Sponsorship: Visa sponsorship is not available for this position.

Security, Credentialing, and Eligibility Requirements:

• This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
• For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required.
• Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.
• To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

For foreign national candidates:

• If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) risk determination to maintain employment.
• Once you meet the three-year residency requirement, you will be required to obtain a PIV credential to maintain employment.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.