Group Leader, Training Delivery

Requisition Id 14782 

Overview:

We are seeking a Group Leader for the Office of Technical Training Division team of Technical Instructors who will lead a team responsible for delivering high-quality, compliant technical training across the organization. This role ensures instructors are qualified, training is delivered effectively and consistently, and all instruction aligns with organizational goals and regulatory standards. The manager oversees scheduling, resource planning, performance evaluation, and continuous improvement of instructional practices, while serving as a key liaison with stakeholders to ensure workforce readiness and operational excellence.

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

Major Duties/Responsibilities: 

The ideal candidate must be well-versed in Systematic Approach to Training (SAT), Compliance training, Instructional Skills. This role includes these major duties and responsibilities:

• Lead and Develop Instructors

  • Supervise, mentor, and evaluate a team of technical instructors.

  • Promote continuous professional development and ensure instructor qualifications are maintained.

  • Ensure instructors obtain and maintain subject matter knowledge for field of instruction

• Oversee Training Delivery

  • Ensure consistent, high-quality delivery of technical training aligned with approved curricula and organizational needs.

  • Monitor classroom instruction and implement improvements based on feedback and performance data.

• Manage Schedules and Resources

  • Coordinate instructor schedules to meet training demand.

  • Ensure availability of training materials, equipment, and facilities.

  • Monitor and manage registrations for assigned course offerings.

  • Use the Learning Management System (LMS) for monitoring registrations, determining class assignments, setting delivery schedules, printing rosters, and verifying training records.

  • Efficiently navigate and utilize Learning Management Systems (e.g., SuccessFactors Learning) to manage course content, track user activity, and generate reports.

  • Maintain OTT heavy equipment and safety training equipment maintenance and inspection schedule, including scheduling vendors to perform work

• Ensure Compliance and Quality

  • Ensure compliance with Technical Training requirements.

  • Verify that training delivery meets regulatory, institutional, and industry standards (e.g., DOE, ISO, SBMS).

    • Ensure compliance with environment, safety, health, and quality program requirements.          

  • Support audits, implement corrective actions, and maintain records of instructor qualifications.

  • Responsibly manage exam banks and exams.

• Collaborate with Stakeholders

  • Work closely with program leaders, instructional designers, and subject matter experts to align training delivery with job requirements.

  • Communicate regularly with operations, safety, and HR teams to anticipate training needs and resolve issues.

  • Maintain effective working relationships with internal and external customers in a professional manner and assist visitors as needed.

  • Interface with subject matter experts and Instructional Designers, accordingly, for classroom support

• Track and Report Performance

  • Monitor and analyze instructional effectiveness, learner feedback, and training completion metrics.

  • Provide reports and briefings to leadership on instructional team performance and training outcomes.

• Drive Continuous Improvement

  • Identify and implement best practices for instructional methods, classroom management, and learner engagement.

  • Foster a culture of excellence and accountability within the instructional team. Lead continuous improvement initiatives in support of OTT management.

• Participate and function as a part of the OTT Leadership team

  • Participate in continuous improvement initiatives including ORNL representation in DOE sponsored organizations such as EFCOG and the Battelle Community of Practice Sub-Groups, as needed

• Conduct assessments to ensure quality processes, tools, and training programs are compliant and effective

• Encourage both individual and group growth and development by identifying and supporting opportunities as they arise

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• BS degree in a science, business, technical or related discipline

• A minimum of ten years of related experience with a minimum of eight years of experience in training along with at least three years in a management position.

• Candidates must possess Instructor Skills, Presentation Skills, or Basic Instructor Training and/or Certification.

• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.

• Must be comfortable interpreting data within LMS platforms to support decision-making, monitor learner progress, and identify trends.

• Demonstrated ability in developing and maintaining strong customer working relationships and networks

• Proficiency in software such as Microsoft Word, Excel, and PowerPoint

• Excellent time management and organizational skills needed to complete deliverables on time.

Preferred Qualifications:

• MS degree in business administration, science, business, technical, or related discipline.

• Excellent written and oral communication skills.

• The position requires a background in OSHA compliance for industrial-related courses.

• Experience dealing with highly regulated training in a national laboratory or within the Department of Energy complex is preferred.

• Strong data analysis skills and the ability to synthesize, identify salient points and themes, and draw conclusions from a mix of quantitative and qualitative information

• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.

• Demonstrated ability in developing and maintaining strong customer working relationships and networks.

Special Requirements:

• Q or L clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

• Visa Sponsorship: Visa sponsorship is not available for this position.

Benefits at ORNL: 

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.