Information Systems Team Lead

Requisition Id 13979 

Overview:  

The Integrated Services Group within the Integrated Operations Support Division (IOSD) at the Oak Ridge National Laboratory (ORNL) seeks a full-time Information Systems Team Lead to support the Facilities and Operations (F&O) Directorate. The successful candidate will lead the Information Systems team administering the tools, processes, and services provided by the F&O Directorate. This position will be a key liaison to Information Technology Services Directorate (ITSD) staff and fosters a strong partnership with F&O Directorate and ORNL stakeholders to develop, maintain, and improve information system operation.  This is including but not limited to enterprise asset management (EAM), computerized maintenance management (CMMS), geographical information systems (GIS), Industrial Controls Systems (ICS) and numerous other Information Systems providing a wide range of integrated services. This position is responsible for line management of functional system administrators, project management, vendor oversight, technical project officer duties, software quality assurance, and the administration of enterprise level information systems.  Job duties also include supporting end users, developing requirements documentation for new information systems and system modification, procurement of licenses and vendor services, and ensuring compliance with data regulations and security protocols.

Major Duties/Responsibilities: 

• Line management of functional system administrators who support key enterprise facility information/work management systems.

• Lead information system projects from conception to implementation including working with stakeholders to define requirements, project management of programmers and developers, system testing, product demonstrations, troubleshooting and end user support.

• Forecast information system needs and develop a strategic roadmap to ensure enterprise level applications remain functional and meet the evolving needs of a growing, dynamic, cutting-edge research institution.

• Lead functional system administration and work with IT professionals to implement and test system development, improvements, changes, and software upgrades.

• Technical Project Officer and primary point of contact for vendor relations.  Define system needs, identify technologies, procure applications, manage installations of enterprise level systems and ensure quality and functional requirements are delivered according to contracts.

• Lead the develop of documentation and training materials on system functions and coordinates user training.

• Benchmark industry, vendor, association, and other agencies concerning best practices. 

• Manage software quality assurance, documentation, and associated records management.

• Provide excellent customer service to both research and support organizations including strong troubleshooting, analytical, communication, and problem-solving skills. Develop customer relationships, align operations to missions and assure customer satisfaction.

• Build and maintain a work environment that promotes collaboration, trust, performance, feedback, recognition, mutual respect, and employee engagement.

• Ensure work activities are performed safely, securely, effectively, and in compliance with environmental, safety, health, and quality requirements, applicable laws, regulations, policies, and procedures.

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• BS degree of engineering, information systems, or relevant field and a minimum of 8 years of relevant experience.

• Strong Project Management skills, written and oral communication skills, analytical skills, negotiating skills, and business skills.

Preferred Qualifications:

• A MS degree of engineering, information systems, or relevant field.

• Certifications such as PMP, Lean Six Sigma, and/or role-based IT certifications.

• Working knowledge/experience with enterprise asset management (EAM) or computerized maintenance management systems (CMMS), like HxGN EAM, SAP, or Maximo. 

• Working knowledge/experience with enterprise geographical information systems (GIS), like Esri.

• Working knowledge/experience with Industrial Control Systems including building automation systems (BAS), metering, and monitoring.

• Experience working with operations, maintenance, or production organizations.

• Background in software support or customer service with direct end-user contact

• Administering enterprise-level, on-premises IT applications.

• Experience managing mobile device deployment including hardware and application administration.

Visa Sponsorship: Visa sponsorship is not available for this position.

Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.