Infrastructure Operations Center Systems Administrator

Date: Feb 2, 2024

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 12444 

Due to the security clearance requirements of this position, we are unable to consider EAD and Green Card holders. Additionally, Visa sponsorship of any kind is unavailable for this position (H1B, F1, OPT, J1, etc.).



The Digital Services Infrastructure and Operations Division (DSIO) in the Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory is hiring an Infrastructure Operations Center Systems Administrator! The position is on the Enterprise Operations Team which exists to provide compute and storage infrastructure for the enterprise operations of the Lab. Additionally we provide a 24/7 monitoring operation for the Critical Systems run by the Laboratory. This role is shiftwork and rotational enabling our team to be staffed 24/7/365.


As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 6,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.


Major Duties/Responsibilities: 

  • Document team processes including work instructions and maintain a living knowledge base.
  • Monitor infrastructure equipment and servers for uptime as well as performance.
  • Assist in Backup Administration and Restore requests.
  • Assist in Enterprise Server Patching.
  • Assist in Server Vulnerability management.
  • Work with a Data Center Infrastructure Management System (DCIM) to help track assets and connections.
  • Work with other system engineers and vendors to troubleshoot and resolve hardware and software issues.
  • Provide off-hours support, troubleshooting, and escalation.
  • Provide suggestions for process improvement and implement when required.
  • Install and configure software, both commercial packages and various open-source packages.
  • Support data storage systems and backup services.
  • Derive results for metrics on technical performance as requested.
  • Engage with engineers to automate workflows.
  • Locate and execute automation/self healing solutions.
  • Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.


Basic Qualifications:

  • An Associates degree in Information Technology or a related technical field of study and five (5) to seven (7) years of experience. An overall combination of equivalent experience may be considered.
  • Experience in the following areas:
    • PowerShell and Scripting via other tools
    • Backup architecture and operations
    • SCCM and server patching
    • Managing a virtualized environment including tuning and maintenance
    • Windows and Linux Server Platforms
    • Enterprise class backup solutions
  • Basic understanding of network communication and demonstrated troubleshooting techniques.
  • Basic understanding of virtualization environments and operations.
  • Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators.


Preferred Qualifications:

  • Enterprise automated VM Cluster installation/configuration/management experience.
  • Previous experience working in a government, scientific, or other highly technical environment.
  • Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary.
  • Experience in an environment requiring change control processes.
  • Excellent written and oral communication skills.
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.


Special Requirements:

Visa sponsorship is not available for this position.


This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.


Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain hard-working people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.


Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.


Moving is stressful and expensive, and UT Battelle offers a wide range of relocation benefits for individuals and families to make it easier to come and work here. If you are invited to interview, please ask your Recruiter about relocating with ORNL.


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.


Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: or call 1.866.963.9545.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville