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Infrastructure Services Engineer

Date: May 18, 2021

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 5268 

The Information Technology Services Division in the Business Services Directorate at the Oak Ridge National Laboratory is seeking qualified applicants for an Infrastructure Services Engineer position in the Research and Development Systems Engineering group.  The R&D Systems Engineering group exists to facilitate lab goals through systems engineering, integration and support for the research community at ORNL.  We run mid-range clusters, servers, workstations and other services where science happens at the lab.


The Infrastructure Services Engineer is responsible for facilitating R&D projects.   This position will work with a team to provide deployment, automation, monitoring, and management tool infrastructure for researchers. 


Major Duties/Responsibilities

Primary duties include:


  • Support deployment, monitoring, and management for ORNL research projects
  • Ensure the availability, performance, scalability and security of production systems
  • Scripting via PowerShell and other tools
  • Review architecture and offer recommendations for improvements
  • Design, install, configure, automation, and maintenance of Server systems, Storage, Backup, and VMWare clusters in support of customer needs
  • Continuous process improvements
  • Provide technical consulting in the selection and purchase of hardware and software systems
  • Evaluate new technology options and vendor products
  • Collaborate with research teams to ensure new environments meet requirements
  • Identify and document IT best practices that will improve the systems deployment function
  • Ability to present and communicate complex technical concepts to small to medium groups of scientists and engineers
  • Migrate workloads from internal servers and VMs to AWS
  • Ensure the secure and effective operation of computing systems through compliance with ORNL procedures and IT Internal Operating Procedures.
  • Troubleshoot system problems quickly and effectively.
  • Work with other systems engineers and vendors to resolve hardware and software issues.
  • Answer escalated helpline calls in addition to primary project work.
  • Monitor systems performance.
  • Install and configure software, both commercial packages and various open source packages.
  • Maintain documentation/notes on software builds and installs.
  • Off hours support may be required.


Basic Requirements

  • Bachelor's degree in Information Technology or related technical subjects, and a minimum of five years' experience (an equivalent combination of education and experience will be considered)
  • A strong preference towards automation of system administration tasks
  • Experience with scripting and automating tasks and processes to improve overall efficiency
  • Experience with backup architecture and operations
  • Moderate fluency in at least one scripting language such as PowerShell, Python, or equivalent
  • Experience managing a virtualized environment including tuning and maintenance
  • Experience with backup architecture and operations
  • Demonstrated analytical and problem-solving skills
  • An active Department of Energy security clearance which requires US Citizenship.


Preferred Qualifications


  • Enterprise automated VM Cluster installation/configuration/management experience
  • Strong knowledge of multiple current operating systems
  • Demonstrated ability to perform job tasks while considering cyber security risk of those tasks, and consulting with security professionals when necessary
  • Knowledge of scripting or programming languages such as Python or Powershell. Candidate should also be able to utilize source code repositories for storage and script revisions.
  • Knowledge of enterprise class server/storage hardware
  • Experience in an environment requiring change control processes
  • Experience with performance and diagnostic tools for benchmarking, analysis and tuning of systems, networking and storage.
  • Experience with Nagios, Zabbix, Solarwinds, Ganglia, and other network and device monitoring systems.
  • Previous experience working in a government, scientific, or other highly technical environment.
  • Excellent interpersonal skills suitable for user support and ability to work well with peer system administrators.
  • Excellent written and verbal communication skills.
  • Ability to work independently and demonstrated analytical and problem solving skills.
  • Technical documentation skills, including ability to prepare simple documentation web pages.




This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville