Issues Management Coordinator

Date: Nov 17, 2023

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 12069 


Oak Ridge National Laboratory (ORNL) is the largest US Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. We are seeking an Issues Management Coordinator to support Research and Development (R&D) activities progressing toward production for the Enrichment Science and Engineering Division (ESED) within the Isotope Science and Engineering Directorate (ISED). The position resides in ESED’s Technical Support Services group. ESED serves the nation in two critical areas: advancing enrichment technologies and exploring stable isotope production and applications. The division leverages an elite staff of scientists and engineers with the world-leading capabilities of Oak Ridge National Laboratory (ORNL) to deliver groundbreaking advancements with a variety of applications, from national security to life-saving medical treatments. ESED is the national steward for the research, development, and demonstration of enrichment technologies. ORNL is a recognized leader in centrifuge and electromagnetic enrichment technology.


The Technical Support Services Group provides division-wide services in support of the strategic advancement of science and technology focused on the research and development of prototype enrichment devices for processing uranium-bearing and stable isotope compounds.


The successful candidate will work closely with a focused group of scientists, technicians, and engineers on challenging, fast paced technical projects in support of the DOE Isotope Program.   This has been a quickly expanding program at ORNL and offers significant opportunities for professional growth. The team demonstrates a collective excitement for the important work being accomplished and values creative solutions to developing technology and processes to solve the latest challenges. Successful development and deployment of isotope separation technologies requires an acute attention to detail and continued consideration of personnel and equipment safety. 


As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. With a dedicated and creative staff of over 6,000 people, ORNL’s decadal vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.


Major Duties/Responsibilities: 

The selected candidate will work with ESED line managers, quality assurance representatives, project/program managers, and staff to provide issues management support for ESED activities. The position encompasses a wide range of continuous improvement activities that provide evidence to assure that ESED’s work is being performed safely, securely, and in compliance with all requirements; risks are being identified and managed; and that the systems of control are effective and efficient.


Responsibilities include:

  • Coordinating upcoming actions with the responsible ESED organization and tracking through issue closure
  • Supporting teams with Corrective Action Planning (CAPs)
  • Creating and managing Issues Management System reports for ESED
  • Supporting ESED at the Corrective Action Institution Review Board (CAIRB) meetings for high risk issues, and providing updates on ESED items
  • Supporting reviews/revisions of ESED processes and procedures to facilitate CAP closures
  • Reviewing trends in related issues and coordinating with ESED Management for resolution
  • Engaging staff to progress through steps necessary to close issues, including training in the use of the Issues Management System as necessary


Basic Qualifications:

  • A Bachelor’s degree with a minimum of 5 years of relevant experience or 10+ years’ experience in Performance Assurance, Contractor Assurance, or Issues Management
  • Ability to obtain DOE Q clearance
  • Working knowledge of current design codes and standards such as ACI, AISC, ASME, as well as ISO 9001 and/or NQA-1 quality requirements


Preferred Qualifications:

  • Active DOE Q clearance
  • Experience with the following:
    • Working in a Research & Development and/or testing environment
    • Working to a Quality Assurance program
    • Supporting multiple organizations within a project or program
    • SBMS and the flow down of requirements (internal and external) into project documents to ensure compliance
    • Writing technical procedures
    • Performing surveillances and audits
    • Marking, handling, and storage requirements of sensitive documents (e.g.: CUI, ECI, UCNI, SRD)



Special Requirements:


Q clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.


Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.


Other benefits include: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Pet Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.


Promoted:  #LI-DC1


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

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ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville