Linux Systems Management Engineer

Requisition Id 10333 

Overview:

The Information Technology Services Division at the Oak Ridge National Laboratory (ORNL) invites applications for the position of Linux Systems Management Engineer in the Client Technologies Team. This position acts as a platform owner for Linux and works to ensure user satisfaction among the Linux community across ORNL. Responsible for the full life cycle of devices including deployment, on-going management, and user documentation, this position requires a deep understanding of the Linux operating system as well as an ability to work closely with people in and outside of IT. As the final point of escalation, this position sets the tone on the implementation of policy and works to build buy-in from stakeholders. We are looking for a technology leader who can understand the ORNL mission and the role Linux plays in that mission.

Major Duties/Responsibilities:

• Streamline processes surrounding the lifecycle of computer systems, including improvements in acquisition, configuration and deployment of new systems, daily operations and maintenance, monitoring, automated/proactive support, services, and retirement.
• Assist with the highest level of troubleshooting as needed, working with manufacturers, vendors, support staff, and users of the platform.
• Create and maintain internal operating procedures and end user documentation.
• Contribute to the overall management of cyber security risks and implementation of tools to support ORNL mission.
• Provide centralized client management solution for Linux workstations and servers.
• Create installation packages for automated deployment of software applications and updates for desktop Linux platforms.
• Act as a subject matter expert for policy discussions and assist internal and external groups with Linux management related projects.
• Function as a liaison between the Linux user community and the IT organization.
• Maintain a dialog with the Linux user community through blog posts and mass email as well as other systems to ensure buy-in and facilitate collaboration.

Basic Qualifications:

• Bachelor’s degree and 5 years of related experience (A combination of education and experience may be considered).
• Proven 5+ years managing Linux systems.
• Practical experience in the installation, configuration, and management of desktop Linux solutions, including Red Hat and Ubuntu.
• Experience providing direct technical assistance to users and support staff.
• Experience scripting in one or more of the following: perl, python, shell, etc.
• Knowledge of OS and application security.
• Knowledge of networking services such as DNS and DHCP.
• Ability to effectively communicate both verbally and in writing.
• Ability to obtain and maintain a Department of Energy security clearance.
• The ability to work occasional extended and weekend hours to resolve urgent problems or meet critical milestones as required.

Preferred Qualifications:

• Experience working in a science or technology environment is highly desired.
• Strong desire to be on the forefront of Linux technologies, utilizing the latest versions and the latest kernels, to solve challenges. This will require strong relationships with the manufacturers, vendors, and Linux communities.
• Understanding of configuration management in a large heterogeneous environment.
• Practical experience with Linux deployment automation.
• Practical experience with installer package creation (RPM and DEB) and package scripts.
• Experience with CFEngine or other Linux configuration management systems (Puppet, Ansible, Chef, etc.).
• Experience with LUKS, run levels, GRUB, the init system, and other parts of the Linux boot process.
• Experience with software update regression testing.
• Experience with application virtualization software and approaches.
• Experience with SQL database queries, particularly for data analysis is desired.
• Web Server configuration experience (Apache and Tomcat).
• Experience with configuration and management of remote storage resources, such as Dropbox, OneDrive, SMB, and NFS.

Behaviors and traits required for success:

• Must be able to demonstrate a scientific approach to evaluations, testing, troubleshooting and solution design.
• An understanding and practical experience in an operational IT organization, with experience in robust testing and change control procedures.
• Willingness to evaluate processes and procedures and suggest constructive paths for improvement in business and technical processes.
• Ability to work both independently and as a strong team contributor.
• Strong customer relationship skills and willingness to successfully lead customers through challenging projects.
• Willingness to follow up with end users and support staff concerning issues.
• Must stay current with new technologies, hardware and software and the latest security threats.
• Strong commitment to ethical and professional values.
• Maintains compliance with environmental, safety, health, and quality standards.

Special Requirements:

 Q clearance: This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.