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Quality Representative

Date: Jan 24, 2023

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 9923 


The Performance Analysis & Quality Division (PAQ) at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position of Quality Representative (QR).  This position is responsible for proactively deploying Laboratory policies, procedures, quality tools, and quality methodology that meet customers' requirements and achieve reliable and effective results supporting the customer's mission.  This position includes duties for verifying the achievement of quality requirements for both nuclear and non-nuclear research and development (R&D) processes and programs within the Fusion and Fission Energy and Science Directorate (FFESD).  


ORNL is the largest US Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.


Major Duties/Responsibilities: 

  • Provides leadership and support in appropriately applying quality standards and requirements based on the needs of sponsors and internal customer organizations, programs, projects and activities.
  • Using the graded approach as described in the ORNL QA Program Description, DOE Order 414.1D, and quality standards including ASME NQA-1-2008/9a and ISO 9001:2015, reviews project, program, and line management needs and provide quality support with a graded approach based on the risk associated with the wide range of technical activities and the rigor required by the needs of myriad of sponsors.
  • Assists in the management determination of need for development of technical guidelines, procedures, and related work controlling documents and develops project quality plans, checklists, procedures, and guidance supporting successful quality program implementation.
  • Provide quality planning assistance for various tasks, projects, procurements, work evolutions; provide assessments of work in progress, including document reviews against specifications.
  • Support ORNL teams in  providing objective evidence of the effectiveness of ORNL’s quality program to sponsors and their assessors.
  • Provides incisive QA training based on organization, program, project, and related line customer needs.
  • Serves as the FFESD Software Quality Assurance (SQA) point of contact to assist staff in implementation of the Laboratory’s SQA program.
  • Reviews procurement orders, requisitions, product specifications, design specifications, and other documents for incorporation of appropriate quality controls, utilizing the Laboratory’s Quality Significant Review process.
  • Provides staff with guidance concerning post-procurement receipt of items, equipment, and services.
  • Assists in implementation of nonconformance processing and in the development of effective corrective actions  using the ORNL Assessments and Commitments Tracking System.
  • Works with the directorate-level Quality Manager to establish quality program priorities and needs.
  • Establishes relationships and works effectively with both external and internal customers to meet goals and assess customer satisfaction.
  • Identifies and understands customer needs while influencing the prioritization and development of quality initiatives.
  • Builds and develops strong relationships with peers and others to exchange feedback on issues or concerns.


Basic Qualifications:

  • A Bachelor’s Degree in science, engineering, or a related field.
  • A minimum of eight years of quality assurance or related experience
  • A working knowledge of recognized Quality Standards such as NQA-1, ISO 9001, cGMP and quality concepts.
  • This position requires the ability to obtain and maintain a Q clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse program (WSAP) testing designed position which requires passing a pre-placement drug test and participation in an ongoing random drug testing program.


Preferred Qualifications:

  • Excellent written and oral communication skills.
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory. 
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs Knowledge and experience in validating implementation of quality assurance programs in an R&D environment.
  • Experience as a critique facilitator and root cause analyst or the ability to obtain qualifications as an ORNL Critique Facilitator and ORNL Root Cause Analyst.
  • Ability to read and interpret design drawings.
  • A demonstrated track record of investigation analysis and problem solving.
  • Strong computer, organizational, verbal and written communication skills.
  • Strong analytical skills; customer service experience; and the ability to interpret, communicate, and implement complex instructions.
  • This position may require some level of travel.  


Q clearance:

This position requires the ability to obtain and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program.


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville