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Relocation Program Specialist

Date: Sep 19, 2022

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 9080 

Overview:
The Talent Engagement and Mobility division of Oak Ridge National Laboratory is seeking a highly motivated and self-initiated individual, with excellent organizational and interpersonal skills to administer the relocation and off-site assignment programs.  This position requires extensive communication and coordination of services and demands a high level of attention to detail and interaction with internal and external clients.

Join our team!  We are a group of dedicated HR professionals who are committed to the recruitment of the best and brightest to contribute to our science mission.   

 

Major Duties and Responsibilities:    

  • Ensure a positive relocation experience for new hires, through proactive communication and strong governance of the end-to-end relocation process 
  • Manage relationship with external relocation service provider to ensure seamless employee relocation and assignment management including handling escalations as needed. 
  • Maintain strong partnerships with internal stakeholders (relocating employees, HR team, legal, business services, managers, etc.) and provide guidance, assistance, and best in class customer service 
  • Educate and counsel relocating employees on relocation benefits and options, including miscellaneous allowances and expense reimbursement.
  • Review and audit vendor invoices and reconcile settlement expenses related to international and domestic moves 
  • Have a thorough understanding of the federal regulations regarding relocation benefits for federal contractors   
  • rack and analyze key metrics and develop reports and program reviews
  • Identify, recommend, and provide methods to enhance, simplify, and optimize existing processes, procedures, and policies for continuous improvements to the relocation program

 

Required Qualifications:

  • BA or equivalent and 5+ years of hands-on experience working with relocation or mobility programs, preferably in a corporate environment
  • Knowledge of mobility lifecycle processes and methodologies and ability to work with international customer base
  • Exceptional customer service focus, with excellent analytical, numerical, and auditing skills
  • Strong communication, teamwork, interpersonal, and organizational skills.
  • Proven ability to understand and follow compliance regulations or highly regulated procedures.  
  • Ability to prioritize multiple functions and tasks, including constant reprioritizing tasks and manage work time efficiently.
  • Strong problem-solving skills and ability to work self-sufficiently and take initiative
  • PC proficiency in MS Office, including Word, Excel, and PowerPoint.

 

Preferred Qualifications: 

  • Relocation professional certification 
  • Experience using and understanding the Federal Travel Regulation (FTR) and Code of Federal Regulations 302 or 41 CFR 
  • Experience overseeing domestic and international moves

 

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.


If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.


ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.


Nearest Major Market: Knoxville