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Senior Instrument Hall Coordinator (IHC)

Date: Mar 7, 2023

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 10317 


The Neutron Sciences Directorate (NScD) at Oak Ridge National Laboratory (ORNL) is seeking a Senior Instrument Hall Coordinator (IHC).  As an IHC, you will provide technical support to enable neutron scattering experiments at the Spallation Neutron Source (SNS) and the High Flux Isotope Reactor (HFIR). Your core responsibility is to provide proactive support to resolve equipment and technical issues in person if possible or obtain the required technical support from a call down list to minimize schedule impacts to enable productive neutron scattering experiments.


In this role you will provide a wide variety of support to Users and Experimenters at the SNS and HFIR Facilities including facilitation of remote-access experiments.  In addition, you will assist with coordination of activities conducted in the SNS Target Facility by several different SNS groups.  This position requires 12 hour rotating shifts.


This position reports directly to the Instrument Hall Coordinator Supervisor and interfaces widely across the organization for example with: Users/Experimenters, Instrument Scientists and Instrument support teams, engineers, instrument installation and maintenance personnel and other support technicians, target and accelerator operations personnel, site services, and ES&H personnel.


Major Duties/Responsibilities: 

  • Provides a wide range of support to Facility Users/experimenters as necessary to facilitate their hands-on and remote-access work
    • Assists with basic neutron instrument and sample environment equipment operations (as appropriate)
    • Responds to User problems and issues including making appropriate contacts and call-ins
    • Performs equipment lifts using facility and instrument-specific cranes, minor shop tasks, and various trouble shooting activities
  • Promotes safe work practices throughout the Instrument Hall
    • Conducts facility walkthroughs, reinforces safe work practices and safe work environments
    • Supports compliance with environmental, safety, health, and quality program requirements including the Integrated Safety Management System (ISMS)
    • Reports potential non-compliances and take positive actions to promote adherence to requirements
  • Serves as primary User contact/interface during off-hours and weekends including providing text-based schedule updates
  • Prepares shift reports and tracks neutron instrument down time at both facilities
  • Stays abreast of ongoing and planned activities within the Target Building and coordinates with the various organizations working in the Instrument Hall to ensure concurrent activities are coordinated with regard to priorities, use of shared facility equipment, radiation protection, permitting, logistics, etc.
    • Coordinates with the IHC Supervisor and Facility Complex Manager for general facility maintenance (e.g. building HVAC, water leaks, broken windows, lighting, painting, etc.)
    • Coordinates with Target Operations Staff for activities which may affect Target Systems
  • Assists in the updating and development of operating programs and procedures
  • Assists in maintaining configuration control of radiation shielding
  • Serves on emergency squad; understands and leads others in proper response to alarms
  • Communicates any unresolvable issues to the IHC Supervisor, SNS Instrument Operations Group Leader and Section Head


Basic Qualifications:

  • An Associate’s Degree in a scientific or technical discipline and 7 years of experience related to neutron instruments.
  • A combination of education and experience may also be considered (HS and 9 years of experience or BS and 4 years of experience)
  • Must be able to work rotating shifts and respond to emergencies


Preferred Qualifications:

  • Experience in facilities or project management environments and performing coordination and integration across organizational boundaries 
  • Demonstrated ability to perform hands-on work on technical equipment and systems
  • Experience working in or around radiological areas and experience in handling radioactive materials
  • Radiation Worker training
  • Work planning including hazards identification and mitigation, permits, Lock-out/Tag-out, etc. 
  • Working experience with PC’s and Microsoft Office applications
  • Excellent written and oral communication skills
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory 
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs
  • Prior operations experience with the ability to make non-routine decisions quickly and accurately.


About Neutron Sciences Directorate:
The Neutron Sciences Directorate (NScD) at Oak Ridge National Laboratory (ORNL) operates the High Flux Isotope Reactor (HFIR), the United States’ highest flux reactor-based neutron source, and the Spallation Neutron Source (SNS), the world’s most intense pulsed accelerator-based neutron source.  Together these facilities operate 30 instruments for neutron scattering research, each year carrying out in excess of 1,000 experiments in the physical, chemical, materials, biological and medical sciences for more than 3,000 visiting scientists.  HFIR also provides unique facilities for isotope production and neutron irradiation.  To learn more about Neutron Sciences at ORNL go to


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

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ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

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