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Senior ServiceNow Developer

Date: Aug 3, 2022

Location: Oak Ridge, TN, US, 37831

Company: Oak Ridge National Laboratory

Requisition Id 8383 




The Web Services Group of the Information Technology Services Division in the Business Services Directorate at the Oak Ridge National Laboratory (ORNL) seeks to hire a Senior ServiceNow Developer to independently design, develop, and maintain ORNL scoped applications with service portal front ends, as well as advise on the administration of the ServiceNow environment.


Major Duties/Responsibilities:

Typical projects to be supported range from simple to highly complex for a large (5000+ employee) enterprise environment.  It is not uncommon for multiple sites and customers to be supported simultaneously by a single analyst or administrator, so the ability to work independently, manage time effectively, and be goal and deadline oriented is required.  Projects to be supported may include anything in the ServiceNow environment which span all phases of the software development lifecycle from requirements gathering through production implementation.  This individual be responsible for helping set technical direction as it pertains to ServiceNow, interfacing with the platform administration team, and helping set standards for ServiceNow development.  This individual is expected to be an expert and technical leader who mentors other developers.


Minimum Qualifications Required:

  • Bachelor’s Degree, with a minimum of eight years professional computing experience (or equivalent combination of education and experience).
  • Expertise in all phases of ServiceNow development including requirements gathering and analysis, system design, prototype development, site design, configuration control, testing, software quality assurance, and maintenance, including scoped applications and service portal. 
  • Knowledge of ServiceNow administration.


Preferred Qualifications:

  • Experience with Microsoft 365 Power Apps
  • Prior web development experience
  • Highly-motivated, self-starter comfortable working as part of a team (in any capacity) or as an independent contributor.  T
  • Strong customer focus and excellent written and verbal communications skills. 
  • A desire to continuously improve technical skills and identify opportunities where development tools meeting ORNL Standards may be used in place of non-standard tools.


***Visa sponsorship is not available with this position now or in the future.  In order to be considered for this position you must have the ability to work without a need for current or future visa sponsorship. 


Benefits at ORNL:  

UT Battelle offers an exceptional benefits package to include matching 401K, Pension Plan, Paid Vacation and Medical / Dental plan. Onsite amenities include Credit Union, Medical Clinic and free Fitness facilities.   

For more information about our benefits, working here visit the “About” tab at




This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville