Senior Windows User Support Specialist

Requisition Id 14260 

Qualified candidates must possess an active clearance from the US DOE or DOD. 

­­Overview:  

We are hiring a Senior Windows User Support Specialist to focus on Level 1 and Level 2 desktop support and Windows systems administration! This position resides in the Support Services & Isolated Environments Group in the Research Computing Services Division, in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an extraordinary 80-year history of solving the nation’s biggest problems. We have a dedicated and creative staff of over 7,000 people! Our vision for diversity, equity, inclusion, and accessibility (DEIA) is to cultivate an environment and practices that foster diversity in ideas and in the people across the organization, as well as to ensure ORNL is recognized as a workplace of choice. These elements are critical for enabling the execution of ORNL’s broader mission to accelerate scientific discoveries and their translation into energy, environment, and security solutions for the nation.

Major Duties/Responsibilities: 

• Provide Tier 1 and Tier 2 Desktop Support paired with basic Windows Systems Administration.
• Provide video conferencing support.
• Install, configure, and maintain Windows desktop systems both thin and thick clients, Storage, and familiarity with VMWare thin client deployments.
• Ensure the secure and effective operation of computing systems through compliance with ORNL classified procedures, IT Internal Operating Procedures, and Cyber Security best techniques.
• Work with other technicians to resolve hardware and software issues.
• Monitor system performance.
• Install and configure software, both commercial packages and various specialty packages.
• Maintain documentation/notes on software and hardware builds and installs.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• A BS in computer science, information technology, information systems, business, or a related field of study and eight (8) to twelve (12) years of a proven ability is required for consideration. An overall combination of equivalent experience may be considered.
• Active DOE Q, active DOD Top Secret, or active DOD TS/SCI clearance is required for consideration.
• Experience with Helpdesk ticketing systems and metrics tracking.
• Experience with various Windows Operating Systems.
• Experience managing a virtualized environment including tuning and maintenance.
• General experience with the Windows Server Platform.
• Basic understanding of network communication and proven troubleshooting techniques.
• Excellent interpersonal skills suitable for user support and ability to work well with peers.
   

Preferred Qualifications:

• Excellent written and oral communication skills. 
• Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory. 
• Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within assigned timeframes, and adapt to constantly evolving needs. 

Special Requirements:  

• Visa sponsorship is not available for this position.  
• Active DOE Q, active DOD Top Secret, or active DOD TS/SCI clearance is required for consideration.

Benefits at ORNL: 

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.