Software Quality Assurance (SQA) Program Manager

Date: Nov 14, 2023

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 12057 


The Quality Assurance Division at Oak Ridge National Laboratory (ORNL) is seeking qualified applicants for the position as Software Quality Assurance (SQA) Technical Program Manager. This position is responsible for providing support services by proactively deploying Laboratory policies, procedures, quality tools, and quality methodology in line organizations that meet the customers' requirements and achieves reliable and effective results supporting the customer's mission.  The specific position focus is software quality assurance.


ORNL is the largest US Department of Energy science and energy laboratory, conducting basic and applied research to deliver transformative solutions to compelling problems in energy and security. Our diverse capabilities span a broad spectrum of scientific and engineering disciplines, enabling the Laboratory to explore fundamental science challenges and to carry out the research needed to accelerate the delivery of solutions to the marketplace.  ORNL currently implements an ISO 9001 quality requirements with a growing portfolio also implementing NQA-1 and cGMP.


Major Duties/Responsibilities: 

  • Serves as a principal software quality assurance (SQA) subject matter expert for ORNL
  • Works with the Information Technology Services Division (ITSD) to jointly implement, manage and improve ORNL’s SQA program
  • Reviews and interprets sponsors’ SQA requirements/guidelines and applicable standards to establish and continually improve the lab-wide SQA Program
  • Collaborates with other laboratories and institutions to interpret stakeholder requirements and standardize their institutional implementation 
  • Benchmarks best practice SQA programs as inputs for ORNL program improvement  
  • Leads or participates in assessments to ensure ORNL organizations are adhering to SQA requirements as documented in ORNL’s Standards-Based Management System (SBMS)
  • May assist in oversight assessments or activities at other DOE sites, national laboratories, etc. 
  • Provides training opportunities so that software owners, development/acquisition teams, and organization-level (directorate, division, etc.) SQA Points of Contact (POC’s) are appropriately trained to perform required SQA tasks and responsibilities
  • Provides assistance to software owners and their organizations in determining the appropriate quality requirements for each software application, using a graded approach 
  • Develops and implements metrics to monitor program health and achievement of milestones/goals that contribute to mission accomplishment 
  • Ensure SQA requirements are appropriately flowed down to subcontractor, including subcontractor implementation
  • Participates as active member of QA functional team and assist in other work activities and improvement initiatives as requested
  • Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.


Basic Qualifications:

  • A Bachelor’s Degree in science, engineering, or a related field.
  • A minimum of eight years of quality assurance experience 
  • A minimum of five years of software quality assurance (SQA) experience, preferably in a leadership role
  • A working knowledge of recognized Quality Standards such as NQA-1, ISO 9001, cGMP and quality concepts. 


Preferred Qualifications:

  • Excellent written and oral communication skills. 
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.  
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs Knowledge and experience in validating implementation of quality assurance programs in an R&D environment. `
  • A demonstrated track record of investigation analysis and problem solving.
  • Strong computer, organizational, verbal and written communication skills. 
  • Software development and/or computer systems analysis experience.
  • Strong analytical skills; customer service experience; and the ability to interpret, communicate, and implement complex instructions. 
  • This position may require some level of travel.  


Special Requirements:

  • Visa Sponsorship: Visa sponsorship is not available for this position.


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville