Team Lead for Classified Systems

Requisition Id 13361 

Qualified candidates must possess an active clearance from the US DOE or DOD. 

Overview:  

We are hiring a Team Lead for Classified Systems! The Research IT Infrastructure Group focuses on supporting ORNL’s researcher’s IT needs. Our goal is to enable research while protecting ORNL assets, especially from cyber incidents. This position resides in the Support Services & Isolated Environments group of the Research Computing division of the Information Technology Services Directorate, at Oak Ridge National Laboratory (ORNL).

As a part of our team, much of your time will be devoted to directing a team of systems engineers. The remainder of your time will be focusing on the oversight of technical projects/operations supporting a customer/project directly.

What will you be doing?

As a Team Lead, you will manage staff and assign them work throughout the ORNL Classified and Isolated Network areas customers in support of National Security. This staff will report directly to you in either a direct support role or embedded within various programs. Occasional meetings with the customers and program leads will be needed to ensure IT needs are being met within the scope of the tasks your staff are asked to perform, and to manage the workload as projects ramp up and down.

Major Duties/Responsibilities: 

Staff management activities include:

• Hire, develop, and coach staff to ensure projects and team successes.
• Performance management, including creation of yearly performance and development plans, and year-end assessments.
• Routine meetings with staff to understand current projects and assist with removing roadblocks (may require escalation). 
• Time and attendance oversight and approval.
• Develop and manage training plan and budget.
• Build meaningful metrics that can be egressed out and show the great work the team is achieving.
• Provide reports as requested, such as major accomplishments or staffing needs for projects.
• Project management of informal to formal projects ensuring on-time, on-scope, and on-budget delivery.

Individual Contributor / Technical Tasks:

Team Leads in the Research Computing Support Division contribute to the Division, Group, and Team’s business continuity by engaging in cross-training with other Team Leads. Cross-training activities could include any of the following:

• Design, install, configure, secure, and maintain Windows or Linux systems, VMware clusters, Citrix environments, and application software in support of project needs.
• Provide consulting in the selection and purchase of hardware and software systems.
• Manage backup services.
• Ensure configuration management utilizing tools.
• Ensure the secure and effective operation of computing systems through compliance with ORNL procedures and IT Internal Operating Procedures as well as NSSD security requirements.
• Automate where possible monitoring for system issues.
• Troubleshoot system problems quickly and effectively.
• Work with other systems engineers and vendors to resolve hardware and software issues.
• Answer user calls related to primary project work.
• Develop and document system and service diagrams, procedures, and software build/install notes.

Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by encouraging a respectful workplace – in how we treat one another, work together, and measure success.  

Basic Qualifications:

• A BS degree in computer science, computer engineering, information systems, business, technology, science, or a related field of study and eight (8) to twelve (12) years of aligned experience is required for consideration. An overall combination of equivalent experience may be considered.
• Active clearance status from the US DOE or US DOD.
• Four (4) to five (5) years of management experience, including training and mentoring groups and individuals in complex technical environments.
• Experience managing technical projects.
• Experience working within closed secure networks.

Preferred Qualifications:

• In-depth understanding of NSSD classified security guidelines and policies.

• Excellent interpersonal skills suitable for communication with customers and management.

• Effective written and verbal communication skills.
• Demonstrated ability to lead (projects, teams, etc.).

Special Requirements:  

• Visa sponsorship is not available for this position.  
• This position requires the ability to acquire and maintain a clearance from the Department of Energy. As such, this position is a Workplace Substance Abuse (WSAP) testing designated position. WSAP positions require passing a pre-placement drug test and participation in an ongoing random drug testing program. 

Benefits at ORNL:   

ORNL offers competitive pay and benefits programs to attract and retain dedicated people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov or call 1.866.963.9545.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.