User Technical Coordinator

Requisition Id 14332 

Overview:    

The Neutron Sciences Directorate at Oak Ridge National Laboratory (ORNL) is seeking a User Technical Coordinator to lead a team dedicated to supporting researchers conducting neutron scattering experiments at two world-class facilities: the High Flux Isotope Reactor (HFIR) and the Spallation Neutron Source (SNS). These facilities host over 1,000 unique researchers annually, contributing to breakthroughs in the physical, chemical, materials, biological, and medical sciences. 

This role offers the opportunity to work at the forefront of scientific research, enabling breakthroughs in diverse fields while driving operational excellence. 

To learn more about NScD, visit: http://neutrons.ornl.gov 

Join us in advancing science and innovation! 

Major Duties/Responsibilities:   

• Leadership: 

  • Lead and mentor the user assistant team, ensuring efficient operations for onboarding and supporting visiting researchers. 

  • Manage team schedules and workloads and conduct regular feedback sessions to foster growth. 

• Operations & Process Improvement: 

  • Oversee user onboarding, facility access, and check-in processes. 

  • Collaborate with cross-functional teams to streamline workflows and enhance user experiences. 

  • Maintain user spaces including computer workstations and other supplies.  

• Training Coordination: 

  • Manage facility user training programs to meet user qualification requirements, ensuring compliance with facility and regulatory updates. 

  • Develop and improve training materials and conduct periodic self-audits of relevant training and processes. 

• Quality Assurance: 

  • Lead efforts to modernize processes, analyze root causes, and implement technical solutions. 

  • Maintain accurate user onboarding records and respond to researcher queries regarding onboarding processes and requirements.

  • Maintain and develop internal and external communication materials including policies, procedures, guides, web content, and email templates. 

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by encouraging a respectful workplace – in how we treat one another, work together, and measure success.  

Basic Qualifications: 

• A BS degree with at least 5 years of progressively responsible experience in an office or administrative setting. 

• Strong proficiency in administrative practices and Microsoft Office Suite (PowerPoint, Excel, Word, Teams). 

• Proven experience in developing, delivering, and assessing training programs. 

• Experience analyzing and implementing process improvements. 

Preferred Qualifications: 

• Experience supporting a user office at a major research facility. 

• Familiarity with process improvement methodologies, such as Lean Six Sigma. 

• Working knowledge of ORNL systems, including SAP, PAS, and LRN, as well as NScD tools like IPTS, EXPRESS, and ITEMS. 

Benefits at ORNL:   

We offer competitive pay and benefits programs to attract and retain hardworking people! The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience. 

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, and Employee Discounts. Relocation Assistance is available for certain positions. 

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov 

#LI-DC1 

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.