Windchill System Administrator (Remote Eligible)

Date: Mar 29, 2024

Location: Oak Ridge, TN, US, 37830

Company: Oak Ridge National Laboratory

Requisition Id 12639 

Annual Salary Range: $102,640.00 - $153,960.00 

Work-Site Type: Remote 


ORNL offers a flexible work environment that supports both the organization and the employee.  In addition, this position is considered remote-eligible for ORNL in pre-approved locations.  Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.


Note about pay range:

Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate’s qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Link to benefits.



Visa sponsorship of any kind is unavailable for this position (H1B, F1, OPT, H4, J1, etc.).



The Neutron Systems Engineering and Support (NSES) Group in the Research Computing Support Division (RCSD) in the Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL) is hiring a Windchill System Administrator!


What you will be doing:

NSES provides technical expertise and computing support to the Neutron Science Directorates which operates the High Flux Isotope Reactor (HFIR), and the Spallation Neutron Source (SNS), and the Neutron Upgrades Project Office (NUPO). The ideal candidate will have the skillset in the configuration, maintenance, and optimization of our Creo and Windchill Systems. As a Windchill System Administrator, you will play a crucial role in ensuring the stability, performance, and security of the Windchill environment.


Major Duties/Responsibilities: 

  • Install, configure, customize, maintain, and upgrade PTC Creo/Windchill products.
  • Implement and maintain workflows, access controls, and data structures.
  • Provide technical support, server management, network, and database administration.
  • Troubleshoot Windchill technical issues including both server and CAD client-side.
  • Implement and maintain security measures to address server vulnerabilities and protect Windchill system data.
  • Monitor system performance and proactively address issues to ensure optimal functionality.
  • Collaborate with cross-functional teams to integrate Windchill with other enterprise systems.
  • Create and maintain system documentation including installation procedures, configurations, and troubleshooting guides.
  • Develop and update user guide.
  • Use ticketing system to document requests, track changes, and explain resolutions.
  • Liasson with the Creo / Windchill Users group.
  • Maintain user statistics of PTC products.
  • Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.


Basic Qualifications:

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or a related field of study discipline and 5 years of proven experience is required for consideration. An overall combination of equivalent experience may be considered.
  • 5+ years of experience as a Windchill System Administrator or similar role.
  • Experience with Windchill workflows, access controls, and data structures.
  • Solid understanding of PLM concepts and Windchill architecture.
  • Experience in working with engineering staff to diagnose and resolve issues.
  • Excellent communication and interpersonal skills suitable for user support and ability to work well with peer system administrators. 
  • Ability to time manage and prioritize projects.


Preferred Qualifications:

  • Experience in managing PLM or PDM systems.
  • Experience in the various Windchill modules and CAD tools.
  • Knowledge of Java programming and Windchill customization.
  • Excellent written and oral communication skills.
  • Motivated self-starter with the ability to work independently and to participate creatively in collaborative teams across the laboratory.
  • Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within deadlines, and adapt to ever changing needs.


Special Requirements:

Visa sponsorship is not available for this position.


Benefits at ORNL:  

ORNL offers competitive pay and benefits programs to attract and retain hard-working people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.


Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.



Moving is stressful and expensive, and UT Battelle offers a wide range of relocation benefits for individuals and families to make it easier to come and work here. If you are invited to interview, please ask your Recruiter about relocating with ORNL.


This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.

Nearest Major Market: Knoxville